Returns & refund policy

For a cancellation, return or refund request, email vineetlundia@gmail.com or call +91 7003757419. Include your DOTCOM™ order reference, contact details and a description of the issue. Please do not share card details, UPI PINs or account passwords.

You may request cancellation before your order has been dispatched. Once we confirm cancellation, any payment received for the cancelled order will be refunded to the original payment source. If dispatch has already occurred, the return conditions below apply. Unpaid orders are not eligible for a payment refund.

Please report an item that arrived damaged, is incorrect or materially differs from its listing within 7 calendar days of delivery. Include clear photographs of the item and packaging. An unboxing video can help our investigation but is not mandatory. We will review the evidence and arrange an appropriate replacement, return or refund for a verified issue. This reporting window does not limit rights available under applicable law.

Coins, notes and other collectibles may show age-related wear, toning, minor marks or variations disclosed in the listing and photographs. These disclosed characteristics are not defects. We do not ordinarily accept change-of-mind returns or returns solely due to a change in market value. Items damaged, cleaned, altered or mishandled after delivery are not eligible unless applicable law requires otherwise.

Please obtain return instructions before sending an item back. Keep the item in the condition received, including any original holder, seal, certificate and accompanying packaging. Do not clean or alter collectibles. For verified damage, wrong-item or listing-error cases, DOTCOM™ Coin will arrange or reimburse reasonable return shipping agreed in advance. We will confirm the return address and shipping method directly; do not send an item to an unverified address.

After receiving an approved return, we aim to inspect it and communicate the outcome within 3 working days. For an approved refund, we aim to initiate it within 3 working days of approval. A full refund for a verified fulfilment error includes the amount paid for the affected item and applicable delivery charges. Partial-order refunds are calculated for the affected items and relevant charges.

Online-payment refunds are sent to the original payment source through Razorpay. Bank-transfer refunds are arranged with the verified payer. Once initiated, normal gateway refunds typically take 5–7 working days to appear, depending on the payment method and bank; this is an estimate, not a guaranteed settlement deadline. We can provide the refund reference to help trace a delay.

If money was debited but an order did not confirm, or you believe you paid twice, contact us with the order and payment reference before paying again. We will check the gateway records and assist with reconciliation or an eligible refund. Do not assume an order is paid solely because an amount was debited.

This is the store’s current policy. Changes will be published here with an updated effective date. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. Contact us first if you need help with a purchase.