Privacy policy

This policy applies to the DOTCOM™ Coin storefront at dotcomcoin.in. For privacy questions, requests or complaints, email vineetlundia@gmail.com or call +91 7003757419. Please include enough information to identify the relevant account or order; do not send passwords or card details.

We collect information you provide when creating an account, placing an order or contacting us, including your name, email address, telephone number, delivery address and order details. Our hosting services may record technical information such as IP address, browser information and request logs to operate and protect the website.

We use this information to manage accounts, process and fulfil orders, arrange delivery, verify payments, answer enquiries, prevent fraud and maintain necessary transaction records. We do not sell customer personal information. We will obtain any consent required for optional marketing before sending it.

Online payments are processed by Razorpay. Payment information is collected in its secure checkout and is handled under Razorpay’s own privacy policy. DOTCOM™ Coin receives transaction identifiers, payment status and related order information to verify payment and handle support. We do not store full card numbers, card security codes or UPI PINs on our servers.

We share information needed for the service with payment providers, delivery partners and hosting or technical service providers. Delivery partners receive the information required to deliver your order. We may disclose information where required by law, to respond to lawful requests or to protect customers and the store against fraud or misuse.

The website uses a session cookie to keep you signed in. Browser storage is used for cart and wishlist preferences and session order information. These features are necessary to provide the shopping experience. You can clear or restrict browser storage in your browser settings; doing so may sign you out or remove locally saved cart details. Third-party payment services may use their own cookies under their policies.

We retain personal information only as needed for fulfilment, support, accounting, dispute handling and applicable legal obligations. We use access controls, hashed account passwords and HTTPS to help protect information. No internet service can guarantee absolute security; please keep account credentials private.

Contact us to request access to, correction of or deletion of personal information, or to withdraw consent for optional communications. We may verify your identity before acting. Some transaction records may need to be retained for legal obligations or unresolved disputes. Customers under 18 should shop with a parent or guardian.

We may update this policy when our services or requirements change. The current version and effective date will remain available on this page. For a concern that remains unresolved, contact us using the details above so we can review it.